Returns within 30 days
You can return a piece within 30 days of delivery if it is unworn and its labels are intact. Once we have received it and checked it, we refund the price of the piece to your original payment method. Your bank may take several days to show it.
How to start a return
- Write to us or email support@cashout.community with your order number and the piece you want to send back.
- We reply with the return address and what to do next.
- Pack the piece and send it to that address. Please don’t send anything back before you have heard from us.
Who pays for what
Return postage is at your cost, except when we got something wrong (a misprint, damage, or a piece that isn’t what you ordered). In those cases we cover it, as below.
Misprints and damaged pieces
Every piece is made to order. If one arrives damaged, misprinted, badly stitched or not what you ordered, we replace it at no cost to you, shipping included. Tell us within 30 days of delivery and send a photo or two of the problem. We’ll tell you whether we need the piece back.
A size or colour you chose and then changed your mind about isn’t a fault: that is a return or an exchange.
Size exchanges
Wrong size? You can exchange it within the same 30 days. You pay the postage to send the first piece back, and we cover the postage for the new piece once.
The new piece is made to order, so it is made and shipped in the usual way. Write to us before you send anything back so we can set it up.
Cancelling an order
Because we start making a piece once your payment is confirmed, an order can only be cancelled before it goes into production. If you change your mind, write to us as soon as you can with your order number. After that it can’t be stopped, but you can still return it as above.